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Frequently Asked Questions

Use this page for quick answers to the questions members ask most often. The detailed pages linked in each answer remain the source of truth.

ACO Basics

What does ACO mean?

ACO means Automated Checkout. DropNotify ACO lets our checkout setup run submitted member profiles during supported online retail drops. Read ACO Information.

Does ACO guarantee checkouts?

No. ACO does not guarantee checkouts. Retailers can change queues, limits, checkout flows, anti-bot systems, cancellation rules, and account behavior at any time.

Can my friend join ACO?

No. DropNotify ACO is currently in a closed beta and is not open to the public. Members cannot invite or refer friends into the beta. Current access is limited to members who have been explicitly admitted by staff.

Who will be eligible after the beta?

Once ACO is fully open and out of beta, it will remain exclusive to Trainer+ members, and all Trainer+ members will be eligible. Trainer+ membership does not automatically grant access during the current closed beta. Read ACO Information.

Which retailers are supported?

The current supported retailers are Pokemon Center, Target, Walmart, Amazon, and Sam’s Club. Costco is closed unless staff announces otherwise. Read Retailer Requirements.

Deadlines

When are forms, profile changes, removals, and SKU elections due?

All profile forms, profile changes, profile removal requests, and SKU queue elections are due every Sunday at 12:00 PM CT. Anything submitted after the cutoff is not run for the current week. Read Deadlines.

What happens if I submit after the Sunday cutoff?

Late submissions are saved for a future run week. Do not assume a late form, removal, profile change, or SKU election will be included in the current week’s setup.

Do I have to resubmit my form every week?

No. You only need to resubmit a form if you deleted your existing profile/form or if a discrepancy caused a failed checkout and the profile needs to be corrected. Delete the old profile/form before submitting a replacement.

Profiles And Forms

What is a profile?

A profile is one unique ACO run slot. For account-based retailers, each profile should be one unique retailer account. For Target, each profile is one unique submitted setup in the Target account pool. Read Profile Rules.

What does importing a profile mean?

Importing means staff has pulled the accepted profile from Google Sheets, created the bot-ready profile, applied the member’s SKU elections for supported retailers, and loaded it for the weekly run. Staff manually marks the weekly import complete after this process is finished.

What do the profile import statuses mean?

  • Active in Current Weekly Import: the profile is marked Imported and is ready for the current weekly run.
  • Queued for Next Weekly Import: the profile is marked Not Imported, New, or Pending and is not active in the current weekly import.
  • Current Weekly Import Complete: staff has marked the current week’s profiles as imported.
  • Next Weekly Import Pending: staff has not yet marked the weekly import complete.
If the weekly import is still pending, staff may still be working through submissions or setup issues. Review your information under My Profiles on the dashboard. If everything is correct and the profile remains queued after the import is complete, open a Discord support ticket.

Why does my profile form have two email fields?

On forms with two email fields, Email Address 1 is your contact email and receives a Google Forms response copy if requested. Email Address 2 is the email used for checkout or the retailer account login. The addresses may be the same, but each field has a different purpose.

Does every form need my Discord ID?

Yes. Every form requires your Discord ID. Use /profile_setup in Discord to find this ID.

How many profiles can I submit?

  • Pokemon Center: up to 3 profiles per member. Each requires a unique email address, unique payment method, and separate address jig.
  • Target: up to 3 profiles per member.
  • Walmart: up to 5 profiles per member.
  • Sam’s Club: 1 profile per member.
  • Amazon: use one clean account per submitted Amazon profile.

Do Pokemon Center profiles need different addresses?

You can use the same base address for all 3 Pokemon Center profiles, but each profile must have a separate address jig. For example, one profile can use 123aaa Main Street, another can use 123bbb Main Street, and another can use 123ccc Main Street.

Is Pokemon Center looped?

No. Pokemon Center is not looped on a single profile. It completes checkout once per profile. It only effectively loops if you use additional profiles with alternative payment methods and separately jigged addresses.

What does Walmart require?

Walmart is available to all members with current ACO access, with up to 5 profiles per member. Walmart requires Account Login, Account PW, and IMAP Access. Walmart uses the account/profile details you submit.

Can I use Outlook or Hotmail for IMAP?

No. Outlook and Hotmail are no longer supported for IMAP in the botflow. Use a supported provider listed in IMAP Setup.

How do I jig an address?

Add short letters immediately after the street number and before the street name. For example, 123 Main Street can become 123abc Main Street. Common strings include aaa, bbb, ccc, abc, and def. Use /profile_setup if you need help generating a jigged address. Read Address Jigging.

Should I jig Target or Amazon addresses?

No. Target profiles must use exact addresses with no jigging. Amazon uses the default shipping address saved on the Amazon account, so do not jig your Amazon address.

SKU Queue

How do SKU elections work?

SKU elections determine which Target and Amazon run groups your profile can be included in. Your saved election assigns the matching queue role to your user profile, and staff uses that role to decide which run group you belong in. Read SKU Queue.

Do I need to react or elect every week?

No. You only need to make a SKU election once. The saved election runs every week until you change it or remove it.

When do SKU election changes apply?

Changes only count for the upcoming run if they are saved before Sunday at 12:00 PM CT. Changes made after the cutoff are not used for the current week’s run.

Can I choose individual SKUs?

No. Elections apply to retailer buckets, not individual SKUs. Current Target and Amazon buckets are listed in SKU Lists.

Dashboard

What is handled on the member dashboard?

The dashboard handles profiles, SKU elections, shipping items, transaction history, Stripe PAS invoices, the PAS estimator, and checkout disputes. Read Member Dashboard.

Where do I see shipping or tracking?

Use Items Shipping in the dashboard to view checkouts with tracking numbers, carrier links, received dates, and delivery status. Target tracking numbers are sent by DM and may also appear in Items Shipping after tracking is matched.

Where can I see my transaction history or total spend?

Use Transactions in the dashboard to review checkout history, status, price paid, quantity, total before tax, and total spend.

PAS And Stripe Payments

What does PAS mean?

PAS means Pay After Success. A PAS fee is created only after a qualifying checkout is captured and released for billing. Read Pay PAS Fees.

How is PAS calculated?

PAS is generally 20% of the market difference. The formula is market value per item minus checkout cost per item, then multiplied by 20%. PAS is capped at 100% of retail cost per item.

How do I pay PAS now?

PAS billing uses Stripe invoices through the dashboard PAS page. PayPal and Zelle are no longer payment options for PAS fees.

What is the minimum PAS invoice amount?

The minimum Stripe invoice is $25.00. If your available Due balance is below $25, no payment is required yet. The balance stays on your account and combines with future issued PAS fees.

Can I choose only some Due PAS items?

No. When your available balance reaches $25, the invoice includes the entire uninvoiced Due balance. Item-by-item selection has been removed.

Do I owe PAS if an order is canceled?

If a retailer cancels an order, PAS fees will not apply to that order. If you manually cancel an order after checkout, you are still responsible for PAS fees for Pokemon Center, Target, Walmart, and Sam’s Club. Amazon is the exception to manual-cancellation PAS responsibility.

How long do I have to pay a Stripe invoice?

Every customer-created Stripe invoice is due 24 hours after it is issued. An unpaid invoice changes to Overdue when that window passes.

What happens if I do not pay my ACO fees?

If you do not pay your ACO fees, your order will be cancelled and you will be removed from the group.

Can I cancel an unpaid invoice?

Yes, if it is still unpaid and Stripe has not collected any money on it. When the cancellation is verified, the PAS items return to the Due column and can be included in a later invoice.

Do I need to tell staff after I pay?

No. Stripe reports payment status back to DropNotify automatically. There may be a short delay after payment, so refresh the PAS page after a minute.

What happens if I overpay my PAS fees?

If you overpay, the overpaid amount is issued to your ACO account as PAS credit. That credit is applied to your next PAS transaction.

Support

When should I open a ticket?

Open a ticket for private support, urgent removals, account issues, fee questions, checkout problems, shipment questions, or anything the dashboard cannot complete. Read Submit A Ticket.

What should I include in a ticket?

Include your profile label when relevant, the retailer involved, any relevant order number, checkout screenshot, decline message, Stripe invoice number, or form issue, and a short explanation of what happened.

Where do I open a ticket?

Open a private support ticket here: Discord Support.
Last modified on August 11, 2026